{"id":4865,"date":"2024-09-02T11:22:00","date_gmt":"2024-09-02T11:22:00","guid":{"rendered":"https:\/\/albabbarrosa.com\/loker\/technical-support-kobus-smart-service-malang-jawa-timur\/"},"modified":"2024-09-02T11:22:00","modified_gmt":"2024-09-02T11:22:00","slug":"technical-support-kobus-smart-service-malang-jawa-timur","status":"publish","type":"post","link":"https:\/\/alba.kazu.co.id\/loker\/technical-support-kobus-smart-service-malang-jawa-timur\/","title":{"rendered":"Lowongan Technical Support di Kobus Smart Service Malang, Jawa Timur"},"content":{"rendered":"<p>Kami mencari Agenta Teknis yang proaktif dan detail-oriented untuk bergabung dengan tim Dukungan Teknis kami. Peran ini melibatkan memberikan dukungan teknis langsung kepada pelanggan kami, menangani dan menyelesaikan isu teknis dasar, dan memastikan tingkat kepuasan pelanggan yang tinggi.<\/p>\n<p>Tanggung Jawab Utama:<\/p>\n<ul>\n<li>Merupakan tanggapan cepat terhadap pertanyaan pelanggan dan isu teknis melalui telepon, email, atau obrolan.<\/li>\n<li>Mendiagnosis dan menyelesaikan isu teknis dasar terkait sistem logistik Shipper.<\/li>\n<li>Memberikan bantuan teknis langkah-demi-langkah kepada pelanggan, memastikan kejelasan dan pemahaman.<\/li>\n<li>Mengenal sistem tiket seperti Freshdesk atau platform serupa untuk mencatat dan mengelola tiket dukungan.<\/li>\n<li>Mencatat semua interaksi pelanggan dan isu teknis dengan akurat dalam sistem tiket dukungan.<\/li>\n<li>Memelihara SLA (Perjanjian Tingkat Layanan) kami dengan memastikan penyelesaian isu tepat waktu dan komunikasi yang cepat dengan pelanggan.<\/li>\n<li>Mempertahankan pengetahuan tentang sistem dan layanan saat ini untuk memberikan solusi yang akurat kepada pelanggan.<\/li>\n<li>Bekerjasama dengan anggota tim dan departemen lain untuk menyelesaikan isu dengan efisien.<\/li>\n<li>Mengikuti up isu yang belum terselesaikan untuk memastikan kepuasan pelanggan.<\/li>\n<\/ul>\n<p>Kualifikasi:<\/p>\n<ul>\n<li>Sarjana bidang IT, Ilmu Komputer, atau bidang terkait; sertifikasi terkait menjadi nilai tambah.<\/li>\n<li>Pengalaman dengan sistem tiket seperti Freshdesk sangat diinginkan.<\/li>\n<li>Keterampilan pemecahan masalah yang kuat dan kemampuan teknis yang baik.<\/li>\n<li>Keterampilan komunikasi yang sangat baik dalam bentuk lisan dan tulisan.<\/li>\n<li>Pengetahuan tentang sistem logistik menjadi nilai tambah.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Kami mencari Agenta Teknis yang proaktif dan detail-oriented untuk bergabung dengan tim Dukungan Teknis kami. Peran ini melibatkan memberikan dukungan&#8230;<\/p>\n","protected":false},"author":5,"featured_media":4864,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[824,1046],"class_list":["post-4865","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs-list","tag-loker-jawa-timur-2024","tag-loker-malang-2024","tax_education-confidential","tax_employment_type-full-time","tax_region-jawa-timur","tax_region-malang-jawa-timur"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Lowongan Technical Support di Kobus Smart Service Malang, Jawa Timur | Albabbarrosa Loker<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alba.kazu.co.id\/loker\/technical-support-kobus-smart-service-malang-jawa-timur\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lowongan Technical Support di Kobus Smart Service Malang, Jawa Timur | Albabbarrosa Loker\" \/>\n<meta property=\"og:description\" content=\"Kami mencari Agenta Teknis yang proaktif dan detail-oriented untuk bergabung dengan tim Dukungan Teknis kami. 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