{"id":1747,"date":"2026-02-22T02:20:11","date_gmt":"2026-02-22T02:20:11","guid":{"rendered":"https:\/\/albabbarrosa.com\/srilanka\/1747\/"},"modified":"2026-02-22T02:20:11","modified_gmt":"2026-02-22T02:20:11","slug":"customer-service-executive-smart-quest-consultancy-colombo-western-province","status":"publish","type":"post","link":"https:\/\/alba.kazu.co.id\/srilanka\/1747\/","title":{"rendered":"Customer Service Executive &#8211; Smart Quest Consultancy \u0dc4\u0dd2 Colombo, Western Province"},"content":{"rendered":"<p><b>Tanggung Jawab:<\/b> <\/p>\n<ul>\n<li>Menanggapi pertanyaan pelanggan dan menyelesaikan masalah dengan cepat dan profesional<\/li>\n<li>Menangani keluhan pelanggan dengan empati dan kesabaran, mencari solusi yang memuaskan<\/li>\n<li>Mengelola catatan interaksi pelanggan dan transaksi dengan akurat<\/li>\n<li>Berkomunikasi efektif dengan pelanggan melalui berbagai saluran, termasuk telepon, email, dan media sosial<\/li>\n<li>Bekerjasama dengan anggota tim lain untuk memastikan pengalaman pelanggan yang lancar dan konsisten<\/li>\n<li>Mengikuti perkembangan produk dan layanan untuk memberikan informasi yang akurat kepada pelanggan<\/li>\n<li>Mengidentifikasi dan eskalasi masalah prioritas ke departemen yang tepat untuk diselesaikan<\/li>\n<li>Menyumbangkan dalam pengembangan dan implementasi kebijakan dan prosedur layanan pelanggan<\/li>\n<li>Menargetkan untuk memenuhi dan melampaui tujuan dan target kepuasan pelanggan<\/li>\n<\/ul>\n<p> <b>Persyaratan:<\/b> <\/p>\n<ul>\n<li>Gelar Sarjana dalam Administrasi Bisnis, Pemasaran, atau bidang terkait<\/li>\n<li>Pengalaman minimal 2 tahun dalam peran layanan pelanggan<\/li>\n<li>Kemampuan komunikasi dan interpersonal yang sangat baik<\/li>\n<li>Kemampuan pemecahan masalah dan pengambilan keputusan yang kuat<\/li>\n<li>Kemampuan multitugas dan prioritas tugas yang efektif<\/li>\n<li>Mahir dalam Microsoft Office dan perangkat lunak layanan pelanggan<\/li>\n<li>Pemahaman tentang prinsip dan praktik layanan pelanggan<\/li>\n<li>Keahlian dalam bahasa Inggris dan Sinhala, baik lisan maupun tertulis<\/li>\n<\/ul>\n<p> Informasi tambahan: position: Customer Service Executive company: Smart Quest Consultancy<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tanggung Jawab: Menanggapi pertanyaan pelanggan dan menyelesaikan masalah dengan cepat dan profesional Menangani keluhan pelanggan dengan empati dan kesabaran, mencari&#8230;<\/p>\n","protected":false},"author":1,"featured_media":1451,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[401,444,445,399],"class_list":["post-1747","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-jobs-in-colombo-2024","tag-jobs-in-colombo-sri-lanka-2024","tag-jobs-in-colombo-sri-lanka-august-2024","tag-jobs-in-western-province-2024","tax_education-confidential","tax_seniority_level-mid-senior-level","tax_employment_type-full-time","tax_job_function-other","tax_region-colombo-western-province","tax_region-western-province"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - 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