{"id":2258,"date":"2026-03-02T06:40:57","date_gmt":"2026-03-02T06:40:57","guid":{"rendered":"https:\/\/albabbarrosa.com\/srilanka\/2258\/"},"modified":"2026-03-02T06:40:57","modified_gmt":"2026-03-02T06:40:57","slug":"operations-manager-bpo-hcltech-sri-lanka-colombo-western-province","status":"publish","type":"post","link":"https:\/\/alba.kazu.co.id\/srilanka\/2258\/","title":{"rendered":"Operations Manager &#8211; BPO &#8211; HCLTech Sri Lanka \u0dc4\u0dd2 Colombo, Western Province"},"content":{"rendered":"<p>Pengurus Operasi akan menetapkan arah dan memimpin implementasi strategi bisnis di seluruh organisasi. Mengelola operasi untuk memastikan pengiriman tingkat layanan yang telah ditetapkan serta mengembangkan rencana mitigasi sesuai kebutuhan untuk menyeimbangkan risiko terhadap tujuan dan komitmen.<\/p>\n<p>Berinteraksi dengan mitra COE untuk menyelesaikan eskalasi pelanggan potensial. Meningkatkan proses operasional dan kebijakan, memberikan dukungan dalam pengelolaan sumber daya, proses bisnis, dan perencanaan organisasi.<\/p>\n<p>Mengelola dan meningkatkan pemanfaatan layanan dukungan (SDM, TI, dan Analitik), mengembangkan strategi bisnis untuk meningkatkan kinerja dan menjaga semangat positif.<\/p>\n<p>Berkomunikasi konsep kompleks, kinerja, dan isu kepada Pimpinan serta memainkan peran penting dalam perencanaan jangka panjang, termasuk inisiatif yang ditujukan untuk keunggulan operasional.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pengurus Operasi akan menetapkan arah dan memimpin implementasi strategi bisnis di seluruh organisasi. 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