{"id":3592,"date":"2026-03-19T01:57:00","date_gmt":"2026-03-19T01:57:00","guid":{"rendered":"https:\/\/albabbarrosa.com\/srilanka\/3592\/"},"modified":"2026-03-19T01:57:00","modified_gmt":"2026-03-19T01:57:00","slug":"trainee-support-engineer-sydpro-sri-lanka-colombo-western-province","status":"publish","type":"post","link":"https:\/\/alba.kazu.co.id\/srilanka\/3592\/","title":{"rendered":"Trainee Support Engineer &#8211; Sydpro &#8211; Sri Lanka \u0dc4\u0dd2 Colombo, Western Province"},"content":{"rendered":"<p>Apakah Anda siap memulai karir IT di sebuah perusahaan dinamis yang berorientasi pada pertumbuhan? Jika Anda adalah pemecahan masalah proaktif dengan gairah terhadap teknologi, kami menginginkan Anda bergabung dengan tim kami.<\/p>\n<p><strong>Apa yang Anda Butuhkan:<\/strong><\/p>\n<ul>\n<li>Pendidikan: Diploma Tinggi atau gelar Bachelor di bidang IT yang relevan.<\/li>\n<li>Keterampilan Teknis:\n<ul>\n<li>Pemahaman dasar bahasa pengembangan web dan coding, dengan kemampuan untuk membuat perubahan kode kecil dan memecahkan masalah.<\/li>\n<li>Mengenal beberapa kerangka pengembangan perangkat lunak dan alat.<\/li>\n<li>Pengetahuan tentang database seperti MySQL, MSSQL, dan Amazon Redshift.<\/li>\n<li>Penguasaan dasar perintah terminal Linux.<\/li>\n<\/ul>\n<\/li>\n<li>Keterampilan Lunak:\n<ul>\n<li>Kemampuan komunikasi dan interpersonal yang kuat.<\/li>\n<li>Keterampilan pemecahan masalah dan analitis yang sangat baik.<\/li>\n<li>Pemain tim dengan kemampuan untuk berkembang dalam lingkungan yang cepat.<\/li>\n<li>Memperhatikan detail dengan keterampilan organisasi yang luar biasa.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Apa yang Akan Anda Lakukan:<\/strong><\/p>\n<ul>\n<li>Dukungan Klien: Memberikan dukungan L1 dan L2 kepada klien dan tim internal, termasuk memperbarui sertifikat SSL.<\/li>\n<li>Pelaporan: Menyiapkan laporan meja dukungan mingguan untuk tim pimpinan.<\/li>\n<li>Interaksi dengan Pelanggan: Memberikan tanggapan yang cepat dan akurat terhadap pertanyaan pelanggan melalui email atau sistem tiket.<\/li>\n<li>Kolaborasi: Bekerja sama dengan Tim Pengiriman, Produk, dan Dukungan, dan membantu insinyur dukungan senior dalam menyelesaikan isu teknis kompleks.<\/li>\n<li>Dokumentasi: Mendokumentasikan dan melacak interaksi dengan pelanggan dan langkah-langkah yang diambil untuk menyelesaikan masalah mereka.<\/li>\n<li>Pelatihan: Ikut serta dalam program pelatihan untuk meningkatkan pengetahuan teknis Anda dan tetap terkini dengan produk dan teknologi terbaru.<\/li>\n<li>Basis Pengetahuan: Membantu membuat dan memelihara dokumentasi dukungan, artikel basis pengetahuan, dan FAQ.<\/li>\n<\/ul>\n<p><strong>Mengapa Bergabung Dengan Kami?<\/strong><\/p>\n<ul>\n<li>Lingkungan Inovatif: Jadilah bagian dari tim yang berpikir ke depan di mana ide-ide Anda penting.<\/li>\n<li>Peluang Pertumbuhan: Kembangkan keterampilan Anda dengan pembelajaran kontinu dan pengembangan profesional.<\/li>\n<li>Kerja Berdampak: Berperan penting dalam menjamin kesuksesan dan kepuasan pelanggan.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Apakah Anda siap memulai karir IT di sebuah perusahaan dinamis yang berorientasi pada pertumbuhan? Jika Anda adalah pemecahan masalah proaktif&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2489,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[401,444,674,399],"class_list":["post-3592","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-jobs-in-colombo-2024","tag-jobs-in-colombo-sri-lanka-2024","tag-jobs-in-colombo-sri-lanka-september-2024","tag-jobs-in-western-province-2024","tax_education-confidential","tax_seniority_level-entry-level","tax_employment_type-full-time","tax_job_function-information-technology","tax_region-colombo-western-province","tax_region-western-province"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Trainee Support Engineer - Sydpro - Sri Lanka \u0dc4\u0dd2 Colombo, Western Province | Albabbarrosa Sri Lanka<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alba.kazu.co.id\/srilanka\/3592\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Trainee Support Engineer - Sydpro - Sri Lanka \u0dc4\u0dd2 Colombo, Western Province | Albabbarrosa Sri Lanka\" \/>\n<meta property=\"og:description\" content=\"Apakah Anda siap memulai karir IT di sebuah perusahaan dinamis yang berorientasi pada pertumbuhan? 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