{"id":4040,"date":"2026-03-30T13:46:36","date_gmt":"2026-03-30T13:46:36","guid":{"rendered":"https:\/\/albabbarrosa.com\/srilanka\/4040\/"},"modified":"2026-03-30T13:46:36","modified_gmt":"2026-03-30T13:46:36","slug":"customer-service-executive-mind-plus-colombo-western-province","status":"publish","type":"post","link":"https:\/\/alba.kazu.co.id\/srilanka\/4040\/","title":{"rendered":"Customer Service Executive &#8211; Mind Plus \u0dc4\u0dd2 Colombo, Western Province"},"content":{"rendered":"<p>Ikhtisar Pekerjaan:<\/p>\n<p>Kami mencari seorang Eksekutif Layanan Pelanggan yang proaktif dan berorientasi pada pelanggan untuk meningkatkan pengalaman berbelanja di mal utama klien kami di Colombo. Kandidat ideal akan memainkan peran penting dalam mempertahankan standar layanan internasional di seluruh mal, memastikan operasi sehari-hari berjalan lancar, dan memberikan dukungan pelanggan yang luar biasa. Mulai dari mengelola Meja Layanan Pelanggan untuk menyelesaikan masalah pelanggan dan berkoordinasi dengan pemangku kepentingan utama, Anda akan menjadi bagian penting dalam menciptakan lingkungan yang ramah dan efisien untuk semua pengunjung. Wawasan dan laporan Anda akan membantu mendorong perbaikan berkelanjutan dalam perjalanan pelanggan.<\/p>\n<p><\/p>\n<p>Tanggung Jawab Utama:<\/p>\n<ul>\n<li>Meningkatkan semua aspek pengalaman pelanggan dengan menjaga lingkungan yang ramah dan mendukung di seluruh mal, sambil memberikan laporan yang tepat waktu dan komprehensif kepada manajemen.<\/li>\n<li>Memantau proaktif semua area mal untuk memastikan layanan, fasilitas, dan aset memenuhi dan menjaga standar internasional.<\/li>\n<li>Mengelola Meja Layanan Pelanggan dengan efisien, menangani dan menyelesaikan pertanyaan, keluhan, dan umpan balik pelanggan dengan profesionalisme, empati, dan efisiensi.<\/li>\n<li>Bekerja sama erat dengan tim internal, vendor eksternal, dan pemangku kepentingan lain untuk memastikan operasi mal yang lancar dan layanan pelanggan berkualitas tinggi secara konsisten.<\/li>\n<\/ul>\n<p><\/p>\n<p>Kualifikasi:<\/p>\n<ul>\n<li>Pengalaman sebelumnya dalam layanan pelanggan, ritel, atau perhotelan diutamakan.<\/li>\n<li>Keterampilan komunikasi yang baik dalam Bahasa Inggris dan Bahasa Sinhala\/Tamil.<\/li>\n<li>Kemampuan pemecahan masalah dan penyelesaian konflik yang kuat.<\/li>\n<li>Kemampuan untuk bekerja dalam lingkungan yang cepat dan mengelola banyak tugas.<\/li>\n<li>Sikap ramah, profesional, dan mudah didekati.<\/li>\n<li>Keterampilan dasar komputer (email, media sosial, MS Office).<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Ikhtisar Pekerjaan: Kami mencari seorang Eksekutif Layanan Pelanggan yang proaktif dan berorientasi pada pelanggan untuk meningkatkan pengalaman berbelanja di mal&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2028,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[401,444,932,399],"class_list":["post-4040","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-jobs-in-colombo-2024","tag-jobs-in-colombo-sri-lanka-2024","tag-jobs-in-colombo-sri-lanka-october-2024","tag-jobs-in-western-province-2024","tax_education-confidential","tax_seniority_level-entry-level","tax_employment_type-full-time","tax_region-colombo-western-province","tax_region-western-province"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - 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