{"id":4980,"date":"2026-02-02T17:35:39","date_gmt":"2026-02-02T17:35:39","guid":{"rendered":"https:\/\/albabbarrosa.com\/srilanka\/4980\/"},"modified":"2026-02-02T17:35:39","modified_gmt":"2026-02-02T17:35:39","slug":"customer-service-manager-payable-sri-lanka-colombo-western-province","status":"publish","type":"post","link":"https:\/\/alba.kazu.co.id\/srilanka\/4980\/","title":{"rendered":"Customer Service Manager &#8211; PAYable Sri Lanka \u0dc4\u0dd2 Colombo, Western Province"},"content":{"rendered":"<p><b>Tanggungjawab:<\/b> <\/p>\n<ul>\n<li> Pengurusan kualiti panggilan<\/li>\n<li> Pengurusan tiket<\/li>\n<li> Menyelesaikan aduan<\/li>\n<li> Pengurusan eskalasi<\/li>\n<li> Terlibat dengan pelanggan<\/li>\n<li> Mewakili pasukan bayar<\/li>\n<li> Memantau langkah-langkah lanjut pemimpin<\/li>\n<li> Korespondensi emel<\/li>\n<li> Pengurusan media sosial<\/li>\n<li> Pengurusan data<\/li>\n<li> Sokongan agen dan kawalan kualiti<\/li>\n<li> Pelaporan dan dokumentasi<\/li>\n<li> Menangani eskalasi<\/li>\n<li> Produktiviti pasukan<\/li>\n<li> Menyelesaikan konflik<\/li>\n<li> Hubungan antara jabatan<\/li>\n<li> Prestasi agen<\/li>\n<li> Meningkatkan kemahiran agen<\/li>\n<li> Pemeriksaan panggilan<\/li>\n<li> Menjaga prestasi<\/li>\n<\/ul>\n<p> <b>Persyaratan:<\/b> <br \/> \u2022 Ijazah Sarjana atau Diploma dalam bidang yang berkaitan. \u2022 Pengalaman minima 3-5 tahun dalam kapasiti yang sama. \u2022 Komunikasi bertulis dan lisan yang sangat baik dengan simpati pelanggan yang sangat baik. \u2022 Bersemangat dalam perkhidmatan pelanggan dan memberi kecemerlangan dalam perkhidmatan. \u2022 Sikap boleh lakukan, bersedia terlibat sepanjang masa. \u2022 Pembelajar cepat, boleh menyesuaikan diri dengan proses baru dalam cuaca perubahan yang cepat. \u2022 Keyakinan diri, dengan keupayaan untuk memprioritikan, menyerahkan, dan mematuhi tarikh luput semasa bekerja di bawah tekanan. \u2022 Penyelesaian masalah kreatif dan kemahiran organisasi yang sangat baik dengan tumpuan kepada perincian. \u2022 Kemahiran IT yang kuat dalam aplikasi seperti Excel, Word, aplikasi emel, pelayar internet, dan keupayaan untuk mempelajari aplikasi baru dengan cepat. \u2022 Menyukai bekerja untuk persekitaran start-up yang cepat dan mempunyai budaya terbuka dan menarik.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tanggungjawab: Pengurusan kualiti panggilan Pengurusan tiket Menyelesaikan aduan Pengurusan eskalasi Terlibat dengan pelanggan Mewakili pasukan bayar Memantau langkah-langkah lanjut pemimpin&#8230;<\/p>\n","protected":false},"author":1,"featured_media":1976,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[401,444,1077,399],"class_list":["post-4980","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-jobs-in-colombo-2024","tag-jobs-in-colombo-sri-lanka-2024","tag-jobs-in-colombo-sri-lanka-november-2024","tag-jobs-in-western-province-2024","tax_education-confidential","tax_seniority_level-mid-senior-level","tax_employment_type-full-time","tax_region-colombo-western-province","tax_region-western-province"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - 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